Feedback Studio for Support Teams

Support is often seen as the front line, and these teams know a lot about how your users percieve your product. Ensure that support is fully equipped to best deal with these interactions and quickly pass feedback along to the Product team.

With Feedback Studio, Support can:

Favourite popular feedback

Favourite popular feedback

Each staff member, no matter their role has the ability to favourite feedback. They can then access all of their favourited feedback on their staff profile so they can keep track of the feedback and ensure they're aware of updates.

Browse a simple, customized UI

Browse a simple, customized UI

Allow your teams to get where they need to be quickly, without a crowded UI. Minimal training is needed with our intuitive interface.

Collaborate on workarounds

Collaborate on workarounds

Organise your feedback and ensure that the current workaround is available in the feedback. This empowers support teams to resolve issues independently, without the need to lean on other teams. They can also comment on the feedback to share updates to the existing workarounds so that the wider team is kept up-to-date.

Quickly identify owners and teams

Quickly identify owners and teams

Admins can assign teams and product owners to feedback - reduce pings and allow support to go straight to the right person.

Search across all feedback

Search across all feedback

Our search options don't just search across the feedback title - it will look across multiple fields to make sure the right feedback is found. This reduces double ups and makes it much easier for the team to get information about a piece of feedback.